b How do we get support?

Q: b How do we get support?

If your issue cannot be resolved by referring to our Web Manager > User Guide and other articles under the Web Manager menu, you can raise a support ticket with our Help Desk team using the form linked to the User Guide or Start here page of this site. For more general advise, for example the pros and cons of various designs, then use the u3a WordPress development forum https://u3awpdev.org.uk (you will need to register). The Help Desk ticketing system is provided by the Zendesk product that is also used by the Trust and the Beacon support team. Note these run as independent systems so a Beacon ticket, for example, isn't visible to the SiteWorks team or by the Trust.

Question

Graham Tigg · Accepted Answer

If your issue cannot be resolved by referring to our Web Manager > User Guide and other articles under the Web Manager menu, you can raise a support ticket with our Help Desk team using the form linked to the User Guide or Start here page of this site.

For more general advise, for example the pros and cons of various designs, then use the u3a WordPress development forum https://u3awpdev.org.uk (you will need to register).

The Help Desk ticketing system is provided by the Zendesk product that is also used by the Trust and the Beacon support team. Note these run as independent systems so a Beacon ticket, for example, isn't visible to the SiteWorks team or by the Trust.