Key functions and services of the SiteWorks team include:

• The Help Desk support ticketing service
• User Guides, ‘How tos’ and related articles, new Web Manager and author foundation guides
• Operational management of live sites (backups, restores, update maintenance)
• Provision of new ‘Starter Sites’ and assistance moving SiteWorks sites to the Trust’s hosting
• Change Management – new features including WordPress releases
• Keeping records – administration of Web Manager contacts
• Communications – operational updates, newsletters, promoting SiteWorks
• Contributing to the Beacon/SiteWorks integration project
• Governance and interfacing with the Trust.